Annual report
Home Healthcare icon

Home Healthcare

The past year has seen over one million hours of home healthcare provided to older adults and whānau living with a disability. For those receiving in-home healthcare this is transformational and enables them to remain in the safety and comfort of their own homes.

For all home healthcare providers throughout Aotearoa New Zealand, the past
12 months have been difficult due to a nationwide shortage of Support Workers and other healthcare workers. As a positive, this has created an opportunity to strengthen the team and culture within Visionwest Home Healthcare and prepare for future growth and process changes.

Another positive for the year has been the commencement of a major transformation project to ensure increased efficiency and grow client satisfaction. This will include an update of the phone system, changes to the CMS system, and a move to a more automated rostering and Support Worker check-in system. The project will take many months to complete, and all new systems are expected to be up and running by midway through 2024.

    Vision Wests Home Healthcare

    The year has seen an increased number of complex clients being referred to Home Healthcare; clients referred with mental health issues are also on the rise.

    Visionwest Home Healthcare employs over 1,300 Support Workers throughout North Auckland, West Auckland, Waikato, Bay of Plenty and Rotorua/Taupō.

    A transformation programme for Home Healthcare commenced in June 2023 and will result in even more effective service delivery.

    73.6 of Visionwest Home Healthcare staff are qualified at Level 2 or higher.

    Our response to the needs of older people and people with disabilities

    Tā mātou whakautu ki ngā hiahiatanga o te hunga kaumatua me te hunga hauā

    Elderly Icon Statistics

    Clients cared for

    Elderly Icon Statistics

    Hours of In-Home Care Provided

    Cameron’s Story

    There was a time when one of Cameron’s favourite activities was long distance running. Then he was diagnosed with multiple sclerosis affecting his ability to walk. Now confined to a wheelchair, he relies on daily visits from Visionwest Support Workers, which he describes as vital.

    Next Section

    Hui Mai


    Next Section

    Hui Mai